Refund policy

At Colleen’s Candles, each candle is made to order with care and attention to detail. Because our candles are handcrafted and prepared according to each customer’s selected preferences, all sales are final. We do not accept returns or offer refunds for changes of mind or customer preference.

Please carefully review your selections before completing your purchase, including candle style, color, color combinations, and fragrance. Once an order has been placed, changes or cancellations may not be possible because production may begin shortly after the order is received.

If your order arrives damaged, has a manufacturing defect, or does not match the product or customization you ordered, please contact us within 48 hours of delivery at colleenscandlesllc@icloud.com. Include your order number, a description of the issue, and clear photographs when applicable.

We will review the issue and, where appropriate, arrange a replacement or refund.

If your order is lost in transit or does not arrive, please contact us so we can investigate the issue and determine the appropriate resolution.

Our no-return and no-refund policy does not limit any rights or remedies that may be required under applicable law.

Thank you for supporting Colleen’s Candles and our handcrafted products.