Shipping policy
Shipping Policy
Last updated: September 20, 2026
- Processing Time All candles are handcrafted, and orders are processed within 10 business days. During peak seasons or promotions, processing times may be slightly longer. You'll receive an email confirmation with tracking once your order ships.
2. Shipping Rates & Carriers Shipping rates are calculated at checkout based on your location and order weight. We ship via USPS only. Free shipping may be offered on qualifying orders — see current promotions at checkout.
3. Domestic Shipping (USA) We currently ship to all 50 US states. Available USPS services and delivery estimates are shown at checkout.
Delivery estimates are not guaranteed and may vary due to carrier delays.
4. Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
5. Candle Shipping Precautions Our candles are carefully packed to withstand transit. However, due to the nature of wax, we recommend avoiding orders during extreme heat periods if you're in a warm climate, as heat exposure during transit may affect product appearance.
6. Damaged or Lost Packages If your order arrives damaged, please contact us within 48 hours of delivery with photos. We'll work with you to resolve the issue promptly. For lost packages, please reach out after the estimated delivery window has passed and we'll investigate with the carrier.
7. Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes after an order is placed cannot be guaranteed.
8. Contact For shipping questions, contact us at colleenscandlesllc@icloud.com.